Real User Monitoring (RUM)

Monitor real user journeys and frontend performance across web and mobile apps to improve user experience. Pinpoint issues- no guesswork.

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Real User Monitoring

Product overview

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Middleware Real User Monitoring (RUM) offers comprehensive frontend visibility for web and mobile apps. It captures real user sessions, journeys, performance metrics such as Core Web Vitals, and frontend errors, correlating them with backend logs and traces to enable faster root-cause troubleshooting and enhance the user experience.

Works Well With

Session Replay

OpsAI

APM

  • Fix ErrorsFix Errors

  • Telemetry CorrelationTelemetry Correlation

  • Improve User ExperienceImprove User Experience

  • Product AnalyticsProduct Analytics

  • Privacy & SecurityPrivacy & Security

Fix errors instantly

Fix application errors instantly

  • Knowing errors is good, but fixing them is a must. Middleware RUM monitors front-end performance and understands user behavior, traces and related context to fix issues before they impact the businesses.
  • Track JavaScript and browser errors in real time and fix the exact line of code instantly with OpsAI-powered one-click remediation.
  • Browser monitoring captures slow scripts, failed API calls, broken images, and rendering issues directly in the user’s browser, enabling faster debugging.
Unified Telemetry

Unified telemetry correlations

  • Unify frontend issues with backend traces and logs to help the team to find the root cause and troubleshoot faster.
  • Set a synthetic check directly from reported issues, and then trigger alerts so the team is aware of what's happening inside.
  • Monitor native Android, iOS, Flutter, and React Native mobile applications for complete visibility.
  • Track performance metrics such as crashes, frontend errors, load times, and ANRs to enable proactive optimization.
Improve user experience

Session replays and heat maps improve user experience

  • Session replay provides complete video recordings of user interactions on websites and mobile apps, offering detailed behavior insights.
  • Analyzing clicks, load times, errors, network events, and console logs helps teams improve product experience based on actual user actions.
  • Visualize behavior with heatmaps to identify engagement, rage clicks, UX friction, and data-driven improvements.
Product Analytics

Product Analytics

  • Track user journeys and behavior to understand how users navigate your website or application and identify drop-off points.
  • Analyze product usage and engagement metrics to discover which features users adopt the most and where improvements are needed.
  • Make data-driven product decisions with actionable insights from funnels, cohorts, and user behavior trends.
Privacy and Security Controls

Data, privacy and security controls

  • Only collect necessary information to reduce overall spend. Set the Data pipeline to control what data to ingest and manage the ingestion volume.
  • Default masking for sensitive data, including emails, credit cards, phone numbers, addresses, SSNs, and IPs.
  • Maintain compliance with SOC 2, GDPR and HIPAA-ready and enterprise security standards.
  • Protect sensitive user data with privacy controls that anonymize and capture only what’s needed.

Try Real User Monitoring Free and Improve User Experience.

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Testimonials 👤

Hear it from the best: Why top companies trust Middleware

Middleware has played a very good role in transforming our observability and application performance. For instance, we reduced our total observability costs by 50%.

Take an Interactive Tour of the Real User Monitoring

Check out this step-by-step, interactive demo of Middleware's RUM.

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Integrate RUM &
monitor users in real time

Integrate lightweight SDKs across JavaScript, iOS, Android, React Native, and Flutter to capture real user interactions, performance metrics, and errors in real time.

Javascript

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React Native

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iOS

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Android

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Flutter

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Need Help Understanding Your RUM Data?

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Handpicked Resources to Guide You

knowledge
mins read

What Is Real User Monitoring (RUM)?

knowledge
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Real User Monitoring (RUM): 7 Ways to Improve User Experience

best-practices
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Frontend Performance Metrics: Bridging the Gap from Browser to Backend with RUM and Tracing

FAQs

Everything you want to know about the Real User Monitoring

What is real user monitoring?

Real User Monitoring (RUM) is a solution that provides deep insights into user journeys across web and mobile apps, helping teams monitor frontend performance, detect issues, and enhance user experience.

How does Real User Monitoring help in troubleshooting issues?

Real User Monitoring helps identify and resolve user-facing issues quickly by connecting back-end traces and logs to front-end user sessions. Reduce MTTR by examining network metrics, console errors, and session attributes, and drilling down for faster troubleshooting.

What type of performance metrics can I track with Real User Monitoring?

You can track key performance metrics like Core Web Vitals, page load time, FCP, LCP, FID, CLS, error rates, user numbers, and session counts.

How does Middleware take care of privacy for sensitive data?

Middleware masks sensitive information, such as email, credit card numbers, phone numbers, addresses, SSNs, and IP addresses, as well as other user inputs.

How to get the exact error for the front-end?

Middleware offers an option to upload source maps, which helps to identify the exact line of code for errors. Easily set up a source map by installing sourcemap uploader and running it in the terminal. It correlates the error with the code file to find the exact line of code, helping you debug the application error.

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